Frequently Asked Question

Dear ITVDesk users,

We would like to inform you about the essential technical requirements necessary for the smooth operation of the ITVDesk application.
To ensure seamless functionality, it is required to enable the following ports on your firewall:

• ONVIF Port: TCP 7000 - This port is used for communication with ONVIF devices.
• RTSP Server Port: TCP 5554 - Necessary for video streaming via RTSP.
• Probe Port: UDP 3702 - Used for ONVIF probes to discover devices on the network.
• RTSP Over HTTP Port: TCP 80, 443 - These ports allow RTSP streaming over HTTP protocols.
• RTSP Media Port: UDP 22000-30000 - This range of ports is used for media transmission. Depending on the number of RTSP connections, one RTSP session may require up to 8 ports.

Please ensure to check and configure these settings with your IT expert or support department to guarantee optimal usage of the ITVDesk application.
Additionally, if you encounter an error stating, "Error Log print ' Bind udp socket fail,error = WSAE-10013'," it indicates a possible port conflict.
The ONVIF and RTSP server requires binding to the following ports:

• UDP 3702 for ONVIF probe
• TCP 7000 for ONVIF services
• TCP 5554 for RTSP services

In case of this error, please check if any ONVIF or RTSP server, client programs are running on your computer.
You can run the Windows DOS command

netstat -abno -p UDP

to identify processes or Windows services occupying the required ports.
Stop the identified processes or services, then run the ITVDesk again.

If you have any further questions or need assistance, do not hesitate to contact us.