Frequently Asked Question

This guide explains the recommended installation flow for ITVDesk on macOS. Feature availability can depend on the ITVDesk macOS build, macOS version, Apple security permissions, and the VMS/NVR integration mode.

1. Download ITVDesk for macOS

• Download the macOS package from the official ITVDesk download page.
• Use the current build unless ITVDesk Support has provided a specific version for your environment.

2. Install ITVDesk

• Open the downloaded package.
• Drag ITVDesk.app into the Applications folder.
• Start ITVDesk from Applications.
• If macOS security prompts appear, allow ITVDesk according to your organization policy.

3. Allow required macOS permissions

• Screen Recording: required for desktop or application capture.
• Camera: required when using webcam capture.
• Microphone: required when audio capture or audio mixing is used.
• Local Network / Firewall: required for ONVIF, RTSP/RTSPS, HTTPS, SRT, and VMS/NVR discovery or streaming.

After changing macOS privacy permissions, restart ITVDesk so the operating system applies the new permissions.

4. Activate ITVDesk

• Trial: start a trial when internet access is available.
• Serial-key activation: enter the purchased subscription or perpetual serial key.
• Offline activation: export a request file, generate the license in the Customer Portal, and import the signed license file.

5. Connect to VMS/NVR

• Add ITVDesk as an ONVIF-compatible virtual IP camera where supported.
• Use RTSP/RTSPS/SRT stream output where your VMS/NVR supports those protocols.
• Test resolution, frame rate, codec, audio, and secure streaming before production use.

For additional macOS permission guidance, see Security Permissions on macOS.