Frequently Asked Question
macOS: required security permissions for ITVDesk
Last Updated 22 days ago
macOS protects screen recording, camera, microphone, accessibility and file access. ITVDesk can capture and stream selected sources only when the required permissions are granted by macOS.
This applies especially to desktop capture, webcam capture, microphone/audio use, import/export license request files, and workflows where ITVDesk needs to interact with the desktop.
Permissions to check
- Screen Recording: required for desktop or screen capture.
- Camera: required for webcam source capture.
- Microphone: required for microphone or audio source capture.
- Accessibility: required for desktop interaction or control workflows where used.
- Full Disk Access: optional for normal streaming, but may be required for import/export license request files or protected file locations.
- Network access / firewall: required so VMS/NVR clients can reach ITVDesk services.
How to fix
- Open macOS System Settings / Privacy & Security.
- Unlock the settings if macOS asks for administrator confirmation.
- Grant the required permissions to ITVDesk.
- Quit ITVDesk completely and open it again after changing permissions.
- If macOS asks for confirmation, restart the application or restart the computer.
- Test the source locally before adding it to the VMS/NVR.
How to open macOS System Settings manually
If the permission prompt does not open automatically, open System Settings manually and go to Privacy & Security.
Important note
- If ITVDesk was updated or moved to a different folder, macOS may treat it as a new application and require permissions again.
- After changing permissions, always restart ITVDesk and test the selected source again.
Related documentation: Installation | Preview & Test | Troubleshooting