Frequently Asked Question

The command testing tool is used for diagnostics and validation while a video/audio stream is already running. It helps confirm stream state and behavior before involving the VMS/NVR.

Recommended use

• Start the stream first.
• Use the test button or command test workflow.
• Check service indicators and stream status.
• Compare the result with what the VMS/NVR sees.

Support diagnostics

• Record the exact test result.
• Save logs when reporting a support case.
• Include OS, ITVDesk version, support number and VMS/NVR model.

Safety note

• Use testing tools in a controlled way; they are meant for diagnostics and setup validation, not as the main production control interface.

Related documentation:

• Preview & Test
• Network Camera Test
• Debug Logs