Frequently Asked Question

Herospeed Technology - Integrating ITVDesk with Herospeed XVR / NVR
Last Updated 22 days ago

A common ITVDesk integration starts with a desktop or workstation screen. In ITVDesk, create a new virtual camera profile, select a media source such as Computer Screen Live / Desktop Capture, test the stream, and then add it to Herospeed XVR / NVR as an ONVIF camera or direct RTSP/RTSPS/SRT stream.

This is useful when you need to record operator screens, POS workstations, control-room desktops, applications, dashboards or other computer activity inside the same VMS/NVR system used for physical cameras.

Create a new ITVDesk virtual camera profile
First create a new ITVDesk virtual camera profile.
Select ITVDesk media source such as desktop capture
Select Desktop Capture or another media source before adding ITVDesk to the VMS/NVR.
ITVDesk desktop capture source example
Desktop Capture is the most common starting point for VMS/NVR integrations.
Adding ITVDesk to Herospeed XVR / NVR over ONVIF

Recommended Herospeed setup

  • Open the recorder camera/IP channel setup.
  • Use ONVIF as protocol.
  • Enter ITVDesk IP address and ONVIF port.
  • Enter credentials if authentication is enabled.
  • Save and verify that the channel status becomes online.

Verify after setup

  • Confirm the ITVDesk virtual camera appears online in the VMS/NVR device list.
  • Open live view and verify video, resolution, frame rate and codec.
  • Start a short recording and confirm playback/search works as expected.
  • Test events, audio or PTZ only if your VMS/NVR model supports those ONVIF features.
  • If discovery fails, add ITVDesk manually by IP address, ONVIF port, username and password.

Troubleshooting

  • If the device is not detected, check the ITVDesk ONVIF port, IP address, firewall and network segment.
  • If live view opens but video does not play, verify RTSP/RTSPS port access and codec support in the VMS/NVR.
  • If authentication fails, temporarily verify the configured ONVIF username/password and then re-enable the required security level.
  • Recorder menus and wording differ by firmware version, so use the vendor-specific terms as a guide rather than a fixed screen-by-screen rule.

Related documentation: Adding the First Video Source | Desktop Capture | Network Camera Test | Ports and Advanced Settings

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