Frequently Asked Question

Milestone Systems - Integrating ITVDesk with Milestone XProtect VMS
Last Updated 22 days ago

A common ITVDesk integration starts with a desktop or workstation screen. In ITVDesk, create a new virtual camera profile, select a media source such as Computer Screen Live / Desktop Capture, test the stream, and then add it to Milestone XProtect as an ONVIF camera or direct RTSP/RTSPS/SRT stream.

This is useful when you need to record operator screens, POS workstations, control-room desktops, applications, dashboards or other computer activity inside the same VMS/NVR system used for physical cameras.

Create a new ITVDesk virtual camera profile
First create a new ITVDesk virtual camera profile.
Select ITVDesk media source such as desktop capture
Select Desktop Capture or another media source before adding ITVDesk to the VMS/NVR.
ITVDesk desktop capture source example
Desktop Capture is the most common starting point for VMS/NVR integrations.
Adding ITVDesk stream output to Milestone XProtect
Using ITVDesk Alarm IN and Alarm OUT options with Milestone XProtect

Recommended Milestone setup

  • Add ITVDesk through the ONVIF/ONVIF Conformant Device workflow.
  • Use the ITVDesk computer IP address and the configured ONVIF port.
  • Enter the ONVIF username and password if authentication is enabled.
  • Assign the device to the correct recording server and hardware group.
  • Create recording, motion or event rules according to the project requirements.

Verify in XProtect

  • Open live view in Smart Client.
  • Check recording and playback.
  • Test alarm input/output only if the XProtect rules and device capabilities are enabled.
  • Confirm stream profile resolution, codec and frame rate.

Troubleshooting

  • If the device is not detected, check the ITVDesk ONVIF port, IP address, firewall and network segment.
  • If live view opens but video does not play, verify RTSP/RTSPS port access and codec support in the VMS/NVR.
  • If authentication fails, temporarily verify the configured ONVIF username/password and then re-enable the required security level.
  • Recorder menus and wording differ by firmware version, so use the vendor-specific terms as a guide rather than a fixed screen-by-screen rule.

Related documentation: Preview & Test | Alarm Input | Relay Output | Video Stream Settings

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