Frequently Asked Question

ITVDesk supports online and offline activation workflows. Use the method that matches the computer network environment and license type.

Online trial activation

• Use this option when the ITVDesk computer has internet access.
• Start the trial from the application.
• The trial is intended for testing the real VMS/NVR, codec, resolution, audio, ONVIF, RTSP/RTSPS, SRT, and network configuration.

Online serial-key activation

• Use this option for purchased subscription or perpetual serial keys.
• Enter the serial key in ITVDesk and activate it online.
• The server signs and returns the license for the current computer hardware identity.
• Floating subscription licenses can be unbound from the current computer and activated on another one according to the license rules.

Offline activation

Offline activation is recommended for protected, isolated, or restricted-network computers.

1. Open ITVDesk on the target computer.
2. Click Export request to generate the request file.
3. Log in to the ITVDesk Customer Portal from a computer with internet access.
4. Generate the signed offline license file for that request.
5. Copy the generated license file back to the protected computer.
6. Click Import Licence in ITVDesk.

Important security notes

• Do not manually edit ITVDesk license files.
• Offline license files are digitally signed and hardware-bound.
• If the file is changed manually, ITVDesk will reject it as invalid.
• If the computer hardware identity changes, a new activation or support review may be required.

Customer Portal

• View serial keys, activation status, and support information.
• Generate supported offline license files.
• Renew subscription licenses.
• Renew perpetual update/support coverage.
• Access orders, invoices, and billing details.

For more detail, see ITVDesk Licensing & Activation Documentation.